Refund policy
Last updated: 23 August 2026
At Berverlys, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms below.
1. Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned with its original packaging, where applicable.
- The item must not show signs of damage, wear, washing, or alteration.
- Proof of purchase or your order number must be provided.
Certain items may not be eligible for return due to hygiene or safety reasons. This may include personal-care products, beauty products, underwear, or other products that cannot be resold once opened.
2. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Email us at berverlyshop@gmail.com and include:
- Your order number
- A description of the issue
- Clear photographs or videos showing the problem
- Photographs of the packaging, if relevant
We will review the issue and, where appropriate, offer a replacement, store credit, or refund.
3. Change of Mind
If you simply change your mind about your purchase, you may request a return within 14 days, provided the item meets our return conditions.
Return shipping costs for change-of-mind returns are the customer’s responsibility.
Original shipping fees, where applicable, may not be refundable.
4. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed using the original payment method.
Please allow additional processing time for your bank or payment provider to reflect the refund in your account.
5. Exchanges
We may offer exchanges for eligible products, subject to stock availability.
If the requested replacement is unavailable, we may offer a refund or store credit instead.
6. Non-Returnable Items
Returns may not be accepted for:
- Used or worn products
- Products damaged after delivery due to customer misuse
- Products without their original packaging where the packaging is required
- Personalised or customised products
- Hygiene-sensitive products that have been opened or used
- Items returned after the applicable return period
7. How to Request a Return
To start a return, contact us at:
Email: berverlyshop@gmail.com
Please include your full name, order number, reason for the return, and photographs where applicable.
Do not send an item back before receiving return instructions from our team.
8. Refund Delays
If you have not received an approved refund after the expected processing period, please first check with your bank or payment provider. If the issue persists, contact us at berverlyshop@gmail.com and we will assist you.
9. Policy Changes
Berverlys reserves the right to update or change this Return & Refund Policy when necessary. The latest version will always be made available on our website.
10. Contact Us
For questions regarding returns, refunds, or exchanges, please contact:
Berverlys
Email: berverlyshop@gmail.com